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Possible Connection Error
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GLOBAL
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30/03/2021 02:11
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Users may experience ‘403 Access Denied’ Error while attempting to access SAP Connect URL
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Note History
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Issue appears to be resolved ~ 2200 EST, 29-Mar. Testing by PGi and SAP is successful though no known action was taken on either side
| 30/03/2021 02:11:09 |
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NOC #03033480
| 30/03/2021 00:23:11 |
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Password Change Error Message
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GLOBAL
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26/03/2021 14:24
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Participants may be prompted to change their password and receive an error message stating, "An error has occurred. Please refer to your support contact for further information." when attempting to log into a meeting.
Workaround: Retry password update, or use standalone audio conference
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Note History
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PTN 03029545 - RESTORED March 26 at 09:20 GMT, and restored notification sent at 10:00 GMT - Tony N. 3/26/2021
| 26/03/2021 14:24:30 |
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PTN 03029545
| 25/03/2021 23:23:21 |
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Password Change Error Message
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GLOBAL
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25/03/2021 23:19
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Participants may be prompted to change their password and receive an error message stating “An error has occurred. Please refer to your support contact for further information" when attempting to log into their meeting.
Workaround: Retry password update, or use standalone audio conference.
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Note History
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Revised alert title is not being displayed several hours after updating here. Deactivating this alert and posting new alert with with revised alert title. Tony Neugebauer 17:18 MT 3/25/2021
| 25/03/2021 23:19:07 |
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PTN 03029545
| 25/03/2021 20:52:38 |
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PTN 3029545 - Mar-25 @ 20:25 = PGi resolver teams have been investigating and troubleshooting the issue further.
| 25/03/2021 20:34:09 |
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