|
|
|
Intermittent Dropped Audio Connections - North America Toll
|
NAM
|
3/20/2019 12:56 PM
|
|
End users may intermittently experience disconnected audio on US Toll (local access) numbers. Available workarounds:
- Dial in using US Toll-Free
- Utilize dial-out from web meeting room
- Reattempt dial in on US Toll
- Dial EMEA or APAC toll access numbers
|
Note History
+
|
RESTORED March 20 at 05:53 GMT - Tony Neugebauer
| 3/20/2019 12:56:20 PM |
|
Updated alert to make specific to US Toll and added US Toll-Free dial in as a workaround. Tony Neugebauer 3/19/2019 15:30 GMT
| 3/19/2019 3:31:12 PM |
|
SF #1227109
| 3/19/2019 2:58:34 PM |
|
|
|
|
|
|
|
Intermittent Dropped Audio Connections - India
|
APAC
|
3/18/2019 4:58 PM
|
|
End users may intermittently experience disconnected audio on India numbers. Workarounds: Utilize dial-out from web meeting room, reattempt dialing into audio conference, or connect to audio using NA or EMEA toll dial-in numbers.
|
Note History
+
|
RESTORED March 15th at 15:00 GMT
| 3/18/2019 4:58:57 PM |
|
Added workarounds to the alert. Tony Neugebauer 3/15/2019 at 12:57 GMT
| 3/15/2019 12:58:18 PM |
|
NOC 01225571
| 3/14/2019 3:00:50 PM |
|
|
|
|
|
|
|
Audio Connectivity Issues Dialing Indonesia Toll Free Number
|
APAC
|
3/5/2019 4:30 PM
|
|
End users may experience connectivity issues such as fast busy or dead air when dialing Indonesia toll free numbers.
Workarounds: Utilize Toll access numbers/ Reattempt dialing into Toll Free numbers / Connect to audio using alternate country toll access numbers
|
Note History
+
|
RESTORED March 5th at 15:38 GMT, deactivated this alert. Tony Neugebauer 3/5/2019 at 09:29 Mountain time
| 3/5/2019 4:30:51 PM |
|
PGi NOC number: 01221744
| 3/5/2019 7:10:51 AM |
|
|
|
|
|
|
|
Operator Assisted Calls - Loss of Audio or Disconnect
|
NAM
|
2/25/2019 10:54 PM
|
|
Callers on North America toll free numbers may experience a lost of audio (unable to be heard) or dropped connection. Workaround is to dial US local access number or an International local access number as an alternative.
|
Note History
+
|
Issue restored, deactivating the Alert. Start 2/25/2019 at 18:30 GMT & Restored 2/25/2019 at 18:35 GMT. Tony Neugebauer 2/25/2019 at 22:53 deactivated alert after sending out 'RESTORED' notification at 22:48 GMT
| 2/25/2019 10:54:03 PM |
|
Tony Neugebauer added alert for documentation purposes at 21:01 GMT
| 2/25/2019 9:01:51 PM |
|
|
|
|