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Potential 'Invalid passcode' issue on Indonesia Local Number
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APAC
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9/20/2018 2:17 AM
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End users may experience an ‘Invalid passcode’ issue when attempting to connect on Indonesia, Jakarta local number. As a workaround, callers are advised to dial in using Indonesia toll free number or other country local access numbers, or utilize dial-out function through SAP Connect web meeting.
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Note History
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Sept-19 @ 09:16 = PGis and carrier tested numbers randomly. Carrier’s partner has made some modification on the configuration. Issue is now restored.
| 9/20/2018 2:17:19 AM |
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Sep-18 @ 05:45 = PGi support team have engaged the carrier to restore the service.
| 9/18/2018 7:56:01 AM |
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Connectivity Issues Dialing Indonesia Toll Number
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APAC
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9/7/2018 8:46 AM
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End users may experience connectivity issues when dialing Indonesia, Jakarta local number.
As a workaround, callers are advised to dial in using Indonesia toll free number or other country local access numbers, or utilize dial-out function through SAP Connect web meeting.
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Note History
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Sep-07 @ 08:18 = PGi resolver team have tested numbers with positive results. The service has been restored.
| 9/7/2018 8:46:57 AM |
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Sep-07 @ 07:10 = PGi resolver team have engaged with the carrier to restore the service.
| 9/7/2018 8:12:38 AM |
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Possible Intermittent Dropped Audio Connections
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APAC
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8/28/2018 3:27 PM
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India end users may potentially experience intermittent audio disconnections. As workaround, India callers may utilize dial-out function from SAP Connect web rooms, connect audio using International toll access numbers, or re-attempt dialing into conference if call-drop issue occurs.
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Note History
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RESTORED notification sent out by PGi NOC on 8/28/2018 at 15:06 GMT
| 8/28/2018 3:27:57 PM |
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PGi is working with carrier towards resolution.
| 7/18/2018 8:57:55 AM |
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PTN 00902332
| 7/6/2018 8:48:42 PM |
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