SUPPORT CONTACT INFORMATION
 
*0 Operator Assistance — Should you require in call phone or web conference support, you can press *0 (star, zero) to reach an operator for assistance. The operator will troubleshoot to identify the issue, and in most cases, resolve the issue during the call. Audio quality issues (echo, static, volume, music, etc.) must be identified and resolved while the meeting is taking place.
SAP NA Support Phone numbers:
719-325-5792
866-753-6185
 
SAP NA Email Support Address
sapnasupport@pgi.com
 
SAP EMEA Support Phone numbers:
Germany, Frankfurt:   +49 69 71044 5450
Germany, Freephone:   0800 664 6724
Ireland, Dublin (International):   +353 1 486 0880
 
SAP EMEA Email Support Address
sapemeasupport@pgi.com
 
SAP APJ Support Phone numbers:
China:   400 120 8803
Hong Kong (Toll Free):   800 905 223
India (Toll Free):   000 800 100 7845
Japan (Toll Free):   0120 708 200
Tokyo, Japan:   +81-3-4560-9183
New Zealand (Toll Free):   0800 443 762
Singapore (Toll Free):   800 6163 158
Sydney, Australia:   +612 8317 5544
 
SAP APJ Email Support Address
sapapjsupport@pgi.com
 
Maintenance hours:
AMER 10:00pm to 4:00am Friday into Saturday MST
EMEA Sunday 4:00pm to 9:00pm GMT + Daylight hours
APJ Sunday 2:00am to 6:00am GMT +8