SUPPORT CONTACT INFORMATION

*0 Operator Assistance — Should you require in call phone or web conference support, you can press *0 (star, zero) to reach an operator for assistance. The operator will troubleshoot to identify the issue, and in most cases, resolve the issue during the call. Audio quality issues (echo, static, volume, music, etc.) must be identified and resolved while the meeting is taking place.

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SAP NA Support Phone numbers: 719-325-5792 866-753-6185

SAP NA Email Support Address sapnasupport@pgi.com

SAP EMEA Support Phone numbers: Germany, Frankfurt:   +49 69 71044 5450 Germany, Freephone:   0800 664 6724 Ireland, Dublin (International):   +353 1 486 0880

SAP EMEA Email Support Address sapemeasupport@pgi.com

SAP APJ Support Phone numbers: China:   400 120 8803 Hong Kong (Toll Free):   800 905 223 India (Toll Free):   000 800 100 7845 Japan (Toll Free):   0120 708 200 Tokyo, Japan:   +81-3-4560-9183 New Zealand (Toll Free):   0800 443 762 Singapore (Toll Free):   800 6163 158 Sydney, Australia:   +612 8317 5544

SAP APJ Email Support Address sapapjsupport@pgi.com

Maintenance hours: AMER 10:00pm to 4:00am Friday into Saturday MST EMEA Sunday 4:00pm to 9:00pm GMT + Daylight hours APJ Sunday 2:00am to 6:00am GMT +8